Once your order has been shipped, you will receive a confirmation email containing the shipment details and a tracking number so that the shipping progress of your order can be tracked.
If the order was placed via your account, the status of your order can be checked by logging into your account and entering the “Orders” section.
My tracking number does not work or does not exist. How can I track my order?
The name of the courier entrusted to deliver your package can be found and the status of your order can be checked, by following the methods indicated in the "How do I track the status of my order?".
If the tracking number does not work or is non-existent, please do not be alarmed as the process of transferring information from the courier to our systems can take up to a maximum of 24 hours to complete.
During this time, information regarding your order may be incomplete or the tracking number may be indicated as “non-existent”.
For this reason, we encourage that you check again after 24 hours have elapsed since you received your email with the tracking information. The information will be updated directly by the courier.
Do you deliver to post office boxes or use freight forwarders?
Please note that we are unable to deliver to post office mailbox addresses or addresses where hold mail requests have been made. We do not ship via freight forwarders.
This is the first time I have shopped at the online store. Where can I ship to?
For your security, orders made by new users can only be sent to the billing address of the credit card holder or to a company that we can independently verify.
To prevent delays in processing your order, please make sure that your billing address matches the address your credit card is registered to, and that the cardholder’s name is written as it appears on the card.
Please make sure that you also enter your details correctly, so we can contact you if so required.